SUPPORT WHEN YOU NEED IT

Before contacting our Support Team, please review the answers to our Members' most frequently asked questions. Most of the common issues have been addressed, so you may well find a satisfactory response to your inquiry.

Please click on the link below that most
For Email assistance, please click here to contact us.
Or call us at: UK: 0871 8754282

How do I start playing?

What is the cost to download the games?

What is the cost to download the games?

How do I pay?

How old do I have to be?

How Do I Make a Deposit to My Account?

Is it Safe to Use My Credit Card Online?

What Deposit Methods Can I Use?

How Long Does it Take to Process My Deposit and Withdraws?

How do I withdraw money from my account?

How do I access my account statement?

How do I cancel my account?

How do I STOP receiving promotions?

I cant find the games on my handsets

How do I download more games

Is my handset supported?

How do I start playing?

In order to play 777 Mobile games you must first download the software to your mobile. Just enter your mobile number at the free download banner and a link will automatically be sent to you.

To see if your handset is supported by 777Mobile click here

Once you have received 777Mobile link to your phone, retrieve the message and you will be directed to 777Mobile WAP site, follow the instructions and download the desired games to your handset, you are now ready to start playing. For step by step download and registration instructions please click here

What is the cost to download the games?

All the games are free to download. You pay only for the GPRS connection for the download which is charged by your network operator.

How do I pay?

777Mobile service is not a subscription service and as such there are no on going charges to play apart from Mobile Network charges for GPRS / WAP access.

How old do I have to be?

You must be 18 to play for real and a resident in the UK. We validate everyone who registers against independent sources to ensure you are eligible.

How Do I Make a Deposit to My Account?

After you have used the free bonus given to every new customer, you can deposit more money into your 777Mobile account whenever you want. When you play a game, select the 'HELP' menu. Choose the option 'MAKE A DEPOSIT' and then select your favoured deposit method and follow the instructions.

Is it Safe to Use My Credit Card Online?

Using your Credit or Debit Card with 777Mobile is perfectly safe. Here at 777Mobile we understand the fears and concerns that go with using your Credit or Debit card. 777Mobile gambling service is provided by Probability Games. Probability Games' e-wallet is operated under Small E-Money Issuer Certificate awarded by the Financial Services Authority and is protected accordingly.For all queries related to deposits , withdrawals or betting please contact Probability Games directl Telephone Number : 0845 225 7777 Fax number : 0871 433 5981 Probability Games Plc PO Box 5028 W1A 2LW.

What Deposit Methods Can I Use?

See table below

How Long Does it Take to Process My Deposit and Withdraws?

See table below

NB: We do not charge for making any deposits or withdrawals

How do I withdraw money from my account?

To withdrawal money from your casino account select the 'HELP' menu and scroll down to Withdraw Cash option. You will then be instructed on what to do and whether or not you are able to withdraw.

There are 2 payback methods.

1. If you have deposited with a Visa credit card withdrawal requests are processed directly back to your Visa card. Withdrawal transaction take place the following working day at 19:00 from the time of your withdrawal request.
2. If you have deposited with another method, a cheque will be sent directly to your registered address within 5 working days. Please make allowances for Royal Mail.

How do I access my Account statement?

777Mobile provides our Members with an easy to use Online log of their account and game summary. This information may be reviewed any time by accessing the 777Mobile link that was sent to you on registration and pressing "Account Statement". This details your balance, play summary, amounts wagered and won for each game to date, details of all deposits, bonuses and withdrawals.

the Casino's Payout Percentage is reviewed  by  internationally respected and distinguished independent auditors.

If you are experiencing any problems - text HELP to 89777 from your mobile or email support@777Mobile.com

How do I cancel my Account?

To cancel your 777Mobile casino account simply text CANCEL to 89777 from you mobile handset.

How do I STOP receiving promotions?

To stop receiving 777Mobile promotions simply text STOP to 89777 from you mobile handset.

Step by Step download and registration

1. In order to play 777 Mobile games you must first download our software to your mobile. Just enter your mobile number at the free download banner on the top of the page and a link will automatically be sent to you.
2. Visit 777Mobile WAP site: You will receive a WAP push (SMS with a link to 777 Mobile WAP site) to your mobile. Depending upon the manufacturer of your phone this may take the form of an SMS or a service message. It may stay as an 'alert' on the screen of your phone or else be stored in a folder (e.g. 'messages ->inbox' or in most Nokia handsets Web ->service inbox'). Retrieve the service message to visit our Wap site. This will create a GPRS connection.
3. Download our games: Just highlight the game you would like to play and activate by pressing the relevant key on your handset. This will begin downloading a small (approx. 60kb) Java file to a folder on your handset. With some models you will be asked where you wish to save the file. With other models the file will automatically be saved into a suitable folder (e.g. in most Nokia handsets 'applications>collection' or My Own and in most Sony Eriksson in the Games menu).
4. You will receive an alert message telling you that the application source is 'unknown' and asking if you wish to continue. Don't worry about this, just proceed and you will be shown full details of the application before you download. Click 'Yes' to download your selected game and once it has completed you will be prompted to open it and start playing.
5. Registration: Before you can play we are legally required to confirm a few details about you: Full name, your address, date of birth, and postcode. Once you've completed the brief form you can begin downloading any of the games. Those details will also be used when sending a check for your winnings.
6. If you have any problems text PLAY HELP to 89777. If you have any network problems and the game can't connect? text PLAY SETTINGS to 89777.
7. To download more games choose the help option while you play and choose the More games option.