SUPPORT WHEN YOU NEED IT

Before contacting our Support Team, please review the answers to our Members' most frequently asked questions. Most of the common issues have been addressed, so you may well find a satisfactory response to your inquiry.

Please click on the link below that most
For Email assistance, please click HERE to contact us.
Or call us at: +44(0)871 8754282

• Getting Started
  
  
  
  How do I join?
  
  

  1. Enter your phone number in the banner on the top. We'll send you an installation file via SMS.
  2. Click the link in the SMS (when asked if you want to connect to the server or the internet, click yes). The game will download automatically.
  3. Find the game in your menu or games folder (depending on your phone model), and enter it by clicking on its icon.
  4. In the game menu, you can register an account, download more games, deposit and withdraw funds, invite friends, and more.

  
  
  How much do the games cost?
  
  Downloading the games is completely free! However, you may be charged for data which will be sent to your phone. For further information, please contact your mobile service provider.
  
  How do I know if my phone is compatible?
  
  We support most popular phones, click here to view 777Mobile supported phones list. If your phone model is not in our list, please contact our 24/7 Customer Support Centre for more information.
  
  
• Downloading & Installation
  
  What is WAP / GPRS?
  
  GPRS stands for General Packet Radio service which is an 'always on', higher-speed data service tied into existing GSM networks that are provided by a carrier network provider. When using GPRS, you are charged for data transferred (amount of data downloaded) regardless of the length of your connection. WAP stands for Wireless Application Protocol and simply means you can access the Internet from your mobile phone. You are charged for the length of the call (depending on your carrier plan) and may be charged additional fees when accessing other services. If you're not sure if you have WAP and/or GPRS, please contact your mobile service provider to check.
  
  How do I get GPRS enabled on my mobile?
  
  You need to contact your mobile network provider. The provider should be able to enable GPRS on your mobile within a few hours. This is usually done by sending you an SMS which contains the GPRS settings. For more information, you can also check your mobile provider's website: Vodafone | T-Mobile | Orange | O2 | Virgin
  
  I changed my network provider. Do I have to download the games again?
  
  No! The Mobile Casino runs on any mobile phone network. Just contact your new provider and get their GPRS settings, and you're all set! For more information, you can also check your mobile provider's website: Vodafone | T-Mobile | Orange | O2 | Virgin
  
  How do I download the Mobile Casino?
  
  Once you've entered your phone number, we'll send you an SMS with a WAP link. Click the link in the SMS (if you're asked if you want to connect to the server or the internet, click yes). The game will start downloading automatically. Depending on your phone model, the downloaded application may go to your regular menu or your games folder. Once you've found it, click the 777Mobile game icon. The game will open. From here, you can register an account, download more games, deposit and withdraw funds, invite friends, and more. For more information, click here.
  
  
• Security
  
  
  
  I can't access the casino with my Vodafone phone - is there a problem with Vodafone?
  
  Vodafone UK have implemented a Content Control mechanism in order to protect young people from exposure to adult services. To get access, dial 191 from your Vodafone, or click here for more information.
  
  Is my personal information safe?
  
  Our Mobile Casino Server uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect your personal details, as well as the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions, and works in exactly the same way over wireless networks. You can read additional information about our security features here.
  
  How do I change my PIN code?
  
  You can change your PIN code by logging in to your account on your phone. You can also contact our 24/7 Customer Support Centre.
  
  I forgot my PIN code - what can I do?
  
  You need to contact our 24/7 Customer Support Centre. They will ask some personal questions, based on the information you've entered in the registration process.
  
  
• Banking
  
  Are my transactions secured?
  
  The Mobile Casino Server uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect your personal details, as well as the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions, and works in exactly the same way over wireless networks. You can read additional information about our security features here
  
  Where can I see my account balance?
  
  To review your complete financial and game play histories at the casino, via our PlayCheck™ and/or CashCheck™ systems, please use "Account Reporting Tools."
  
  
• Game Play
  
  How fair and safe are the games at your casino?
  
  Our software is developed by the world's leading Internet Gaming Developer - MicroGaming Systems, which places extreme importance on accuracy and has developed Playcheck™, which allows you to review your last 72 hours of play - wager by wager. This allows you to check on the accuracy of the software. Playcheck™ is updated every 45 minutes. To check your gameplay records with PlayCheck™, click here. Furthermore, we wanted to be sure that players enjoy a secure environment in which to gamble. Our games are powered by Spin3™, which developed SpinLoc™, a patent-pending security and authentication system that provides a level of protection no other casino system currently offers. The SpinLoc™ technology turns our casino systems into the most secure wireless gaming platform available.
  
  How do I play the games?
  
  Click here to learn more about our featured games.
  
  I'm going abroad, can I play on the Mobile Casino?
  
  Yes! But first ensure that your network provider offers data-roaming access at your destination. Please note: roaming on GPRS or WAP may include additional fees. Contact your network provider for more details.
  
  Why do the slot wheels just keep spinning and don't stop?
  
  This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the slot wheels just keep spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
  
  Why does the Roulette ball just keep spinning and doesn't stop?
  
  This is caused by Internet traffic. The signal from the server is not being relayed to your software, so the roulette ball just keeps spinning because they have not received the signal telling them when and where to stop. If you close the program, you will be refreshed to the last known position.
  
  Why do the cards not flip over during a hand?
  
  This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
  
  If I'm playing, can I receive a call or SMS while playing?
  
  If connected using GPRS, you will receive the call or SMS while playing. The service will temporarily disconnect while you answer the call or download the SMS, and will automatically reconnect after completing the call or downloading the SMS. If you were in the middle of a bet, you will receive the outcome of that bet when reconnected to the game. If you were on the middle of a transaction, it will be completed automatically, and you will be able to check it once reconnected. If you connected using WAP, all incoming calls will either get a busy signal or be diverted to your voice mail, depending on your phone settings. You can also contact our 24/7 Customer Support Centre for more information.
  
  What happens if I get disconnected while playing?
  
  You should be able to resume normal operation after your mobile signal has been restored. Once reconnected, just go back into the game you were playing and resume play. If you were in the middle of a bet, you will receive the outcome of that bet when reconnected to the game. If you were on the middle of a transaction, it will be completed automatically, and you will be able to check it once reconnected. You can also contact our 24/7 Customer Support Centre. for more information.
  
  
• Legalities
  
  Am I old enough to legally play at this casino?
  
  Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is the greater. Minors may not under any circumstances play at this casino.
  
  Can I register a credit card at the casino that is not in my name?
  
  Proc-Cyber Services, our ecommerce partner, does not allow players to register credit cards of which they are not signatories. If another person would like to play in our casino, we recommend they open their own Real Account.
  
  
• Support
  
  What do I do if I need technical assistance?
  
  This casino provides free, 24-hour toll-free and e-mail support to all casino players. For more information, please see our Support Section
  
  Who do I contact for account queries?
  
  E-mail: support@support.777mobile.com
  or call us: +44(0) 8718754282.